Strength Through Change
Our 2024 Impact Report
Welcome to our 2024 Impact Report, a reflection of how we turned challenges into opportunities to serve. This year, we embraced change while continuing to deliver life-saving training and volunteer services across BC and the Yukon.
Discover the milestones we reached, the communities we supported, and the people who made it all possible.
Scroll
Land Acknowledgment and Service Commitment
St. John Ambulance BC & Yukon, provincial office and its branches, acknowledges, with deep respect and gratitude, that we operate on the traditional, ancestral, and unceded territories of many Indigenous Nations across British Columbia and the Yukon.
Our provincial office is located on the traditional lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. Across British Columbia and the Yukon, our branches are situated on the traditional, ancestral, and unceded territories of the Stó:lō, Matsqui, Chawathil, Kwantlen, Katzie, K’ómoks, Laich-kwil-tach (including the Wei Wai Kum), Cowichan Tribes, Syilx Okanagan, Snuneymuxw, Qayqayt, Kwikwetlem, Songhees, Esquimalt, Tla’amin, Tk’emlúps te Secwépemc, Lheidli T’enneh, Tsimshian (including the Metlakatla and Kitselas), Dane-zaa (including Blueberry River First Nations), Okanagan Indian Band, and the Kwanlin Dün and Ta’an Kwäch’än peoples.
We honour and respect the enduring presence, cultures, and contributions of Indigenous Peoples across British Columbia and the Yukon and thank them for allowing us to work, live and play in these territories.
The histories and voices of First Nations, Inuit, and Métis Peoples continue to shape this land and inspire our commitment to care, compassion, and community service. We are committed to supporting truth, reconciliation, and meaningful partnerships with Indigenous communities in all aspects of our work.
Whether we’re teaching life-saving skills in classrooms, workplaces, in the community, or responding in times of need, we work alongside Indigenous communities, building strong, respectful relationships based on shared values. We are dedicated to nurturing safe, inclusive spaces for everyone, wherever we save lives—at home, at work, or at play.
A message from our CEO and the Chair of our Board
Left to right:
Ty Speer (CEO of St. John Ambulance BC & Yukon),
BrendanL’Heureux (Chair of St. John Society BC & Yukon)
As we reflect on 2024, we are proud to share a story of resilience, growth, and transformation. This year brought significant changes to the landscape of health and safety.
As we reflect on 2024, we are proud to share a story of resilience, growth, and transformation. This year brought significant changes to the landscape of health and safety:
New national standards for first aid training raised the bar for how organizations must prepare their teams to respond in emergencies. At the same time, communities faced rising mental health concerns, increasing climate-related emergencies, and a growing demand for accessible, life-saving education. Layered over these challenges were economic pressures—tight budgets for individuals and organizations alike—that made it harder for many to invest in safety and preparedness.
Through it all, we remained committed to our mission: to create safer communities by delivering high-quality first aid training and products, emergency response and community first aid services, and compassionate care to those who need it most.
Strength Through Change was more than just our theme for 2024; it represents the heart of our journey. Despite the challenges, we’ve adapted, evolved, and thrived. We’ve strengthened our services, trained more individuals, expanded our volunteer network, and continued to make a difference in the lives of thousands across British Columbia and the Yukon.
Our progress this year is a testament to the dedication of our volunteers, staff, and partners. Together, we’ve made our communities safer, healthier, and more connected.
Looking ahead, we remain committed to our mission, our values, and our goal of being there for everyone, wherever and whenever they need us.
With heartfelt appreciation,
BrendanL’Heureux
Chair, St. John Society (BC & Yukon)
Ty Speer
CEO, St. John Ambulance (BC & Yukon)
About St. John Ambulance BC & Yukon
For over 115 years, St. John Ambulance BC & Yukon has been a trusted presence across the province and territory, equipping individuals with the confidence and skills to save lives. Through leading first aid and CPR training, we prepare people to act in emergencies—at home, work, or in the community.
Beyond training, our impact is driven by over 2,000 dedicated volunteers. From providing medical support at public events to offering comfort through Therapy Dog visits and mentoring youth, our programs deliver safety, care, and connection where it matters most.
Together, we’re creating safer, stronger, and more resilient communities.
Our Reach and Impact in Numbers
At St. John Ambulance BC & Yukon, we make a meaningful difference every day by empowering people with life-saving skills and offering care when it’s needed most. In 2024:
We trained over 60,000 individuals in first aid
preparing them to respond with confidence at home, at work, and in their communities. This impact is made possible by our 124+ highly skilled Instructors, whose expertise and professionalism are central to our reputation as a leading provider of first aid training.
We supported nearly 3,500 businesses
in meeting their workplace safety requirements, delivering trusted training and first aid solutions while leading the rollout of CSA-compliant first aid training, first aid kits, and assessments under the new WorkSafeBC regulations.
We mobilized 2,000+ dedicated volunteers
provided first aid services at more than 1,600 community events across BC and the Yukon, and offered comfort and connection through our Therapy Dog program in over 400 facilities, including hospitals, long-term care homes, schools, and libraries.
Key Programs and Initiatives
Training & Education
85%
of our students are extremely or very satisfied with our training programs
Medical First Responder
40,884
volunteer hours keeping our communities safe in over 1,600 community events
Therapy Dog Program
18,594
volunteer hours offering comfort and connection in over 400 facilities
Youth Program
700+
youth gained skills in leadership, emergency response, and mental health support
Leading Through Change: Empowering Safer Workplaces
In 2024, WorkSafeBC implemented significant updates to the Occupational Health and Safety Regulations, aligning British Columbia’s first aid requirements with the standards of the Canadian Standards Association (CSA). These changes, effective November 1, 2024, introduced new classifications for first aid training—transitioning from OFA Levels 1, 2, and 3 to Basic, Intermediate, and Advanced certifications—and mandated that employers conduct comprehensive first aid assessments for each workplace. Additionally, first aid kits were required to meet CSA standards, and annual first aid emergency drills became a necessity.
Recognizing the critical nature of these changes, St. John Ambulance BC & Yukon took swift action to ensure that individuals and businesses were prepared and compliant. We developed and launched updated, CSA-aligned training curricula ahead of the regulatory deadline, enabling our students to acquire essential first aid skills in 2024. By proactively adapting our programs, we not only facilitated compliance for nearly 3,500 business partners but also reinforced our commitment to fostering safer, more resilient communities across the province.
Responding to Emergencies: Our Volunteers’ Commitment
In 2024, St. John Ambulance BC & Yukon volunteers were called upon to provide emergency support during three major crises across British Columbia and Alberta. These events were unpredictable, demanding tireless effort from our dedicated volunteers, who showed up not only in times of crisis but also continued their local commitments—demonstrating the true depth of their service and resilience.
As the wildfires approached the Williams Lake area, we mobilized quickly to assist with evacuations and the return home of vulnerable individuals. Despite the late-night call-outs and the long days that followed, our volunteers remained committed to ensuring those affected received the necessary support.
As wildfires threatened the Jasper region, forcing thousands to evacuate, highways to Alberta were closed, cutting off the usual routes home. Over 25,000 people were at risk. During this high-pressure situation, evacuees were transported to Kamloops as a temporary stopover. When bus drivers transporting evacuees needed critical rest before continuing via an alternate route to Alberta, St. John Ambulance volunteers stepped in. They provided compassionate support at local hotels, ensuring evacuees felt safe and cared for during an uncertain and exhausting journey. Though they weren’t on the frontlines of the fire, their calm presence and willingness to serve made a real difference in a moment of disruption. At a time when evacuees needed a helping hand and a sense of normalcy, our volunteers showed up—living proof of community in action.
When a landslide blocked critical transportation routes near Farwell Canyon, our volunteers jumped into action. They assisted with evacuating individuals, ensuring the safe relocation of affected communities. Working long hours, often in harsh conditions, they provided essential support, demonstrating the critical role we play in both disaster and community response.
A True Test of Resilience: While 20 of our volunteers were deployed across these three emergencies, their impact far exceeded the number of people involved. These volunteers were called into action at a moment’s notice, often in the middle of the night, and worked extended shifts over several days. What’s more, they did this while continuing to fulfill their regular community commitments. Whether providing first aid at local events or supporting their fellow community members, these volunteers juggled emergency response efforts with regular volunteer obligations, showing their unshakable dedication to helping others, no matter what the setting.
This was not just about showing up during a crisis. It was about the emotional and physical toll of long, unpredictable hours and the personal sacrifices made to ensure public safety. Yet, despite the challenges, our volunteers were unwavering. They showed up with a dedication to the mission that went beyond just the call of duty—they were a lifeline to the communities they served.
Building Capacity for Opioid Emergencies
The toxic drug crisis continues to be one of the most pressing public health emergencies in British Columbia & the Yukon, touching lives across every sector—from construction sites to hospitality venues, and beyond. In response, St. John Ambulance BC & Yukon expanded our Opioid Poisoning Response Training (OPRT) program in 2024, building capacity by training more instructors and empowering more individuals to respond effectively in emergency situations.
To date, over 44,000 people have completed this vital training. The 2.5-hour course is available both in-person and online and is designed for individuals and workplaces. It covers four key modules:
- Harm reduction and destigmatization
- Recognizing the signs and symptoms of opioid poisoning
- Responding using the “SAVE ME” protocol—including hands-on naloxone training
- Understanding responder self-care
Participants leave with the knowledge and confidence to act quickly and compassionately, and with an awareness that opioid poisonings can happen to anyone, often without warning. This program is a critical piece of our broader commitment to building safer, more resilient communities.
Trusted to Support, Ready to Respond
At St. John Ambulance BC & Yukon, our impact is powered by strong community partnerships, dedicated volunteers, and the trust placed in us by event organizers, public institutions, and donors. From large-scale festivals to local gatherings, we’re proud to bring safety, support, and compassionate care to people of all ages.
In 2024, our volunteers supported more local events than ever before—over 1,600 across BC and the Yukon—helping ensure public safety and strengthening community connections. We’re grateful to the organizations that prioritized first aid by engaging us, making it possible for attendees to access critical care when needed.
These partnerships reflect a shared vision: safer, more resilient communities where well-being is prioritized. We look forward to continuing this vital work together.
The following stories highlight some of the impactful events and initiatives we supported in 2024, showcasing the breadth of our efforts and the difference we make in the lives of individuals across the region.
Stories of Impact
In 2024, St. John Ambulance BC & Yukon hosted the first annual charity gala, The Knight Is Young 2024, raising $105,000 to support our youth programs. This event enabled 15 dedicated youth cadets to represent our region at the Asia
From August 28 to September 1, 2024, the city of Armstrong, British Columbia hosted the 123rd annual Interior Provincial Exhibition & Stampede (IPE), a cornerstone event in the North Okanagan region. This five-day fair attracted over 100,000 attendees, offering a
On September 21, 2024, the tranquil setting of John Hendry Park in Vancouver transformed into a haven of literary and canine delight during the fourth annual Canine Library event. This initiative, a collaboration between the Vancouver Board of Parks and
Throughout 2024, our St. John Ambulance therapy dog teams proudly supported Vancouver International Airport’s (YVR) LASI (Less Airport Stress Initiative) Program, bringing comfort and calm to travelers during the airport’s busiest travel periods. With 24 dedicated volunteer teams, our dogs
In February 2024, our volunteer Medical First Responders in Victoria proudly provided on-site first aid support for Scotiabank Hockey Day in Canada, a nationally celebrated event that brought together thousands of fans, athletes, and community members. Held at Ship Point
Financial Transparency & Use of Funds
2024 was a promising year. We built on the progress made in previous years to ensure our organization continued to move towards our goal of financial sustainability. The year was marked by significant changes to WorkSafe regulations and these changes affected our training and product revenues; these changes negatively impacted our training and product revenues in 3Q, but we recovered well in 4Q, and ended the year in a financial position that was better than planned, and also significantly better than prior years.
Nicole-Flintoft (Board Treasurer)
Financial Report
Total
Revenue
$13,618,664
Expenses
$13,813,659
Financial Highlights:
- Moving Toward Sustainability
We reduced our year-end loss compared to prior years, and we’re now on a stronger foundation. While we were not profitable in 2024, the loss is substantially smaller than prior years—with improvements on both growing revenue and carefully managing expenses. - Training Growth Continues
Our training revenue grew by 8% in 2024, with over 60,150 students trained. This is the second year in a row we’ve seen strong growth. The increase is due to updates in our training programs that made our core courses more appealing to learners, with strong support from improved marketing, business development and customer care. - Adapting to a Changing Market
Product sales were essentially flat for 2024, but we continued our trend of driving higher margins on product sales, delivering more net revenue to fund our operations. - Support That Drives Impact
Thanks to the generosity of our donors, grantors, and partners, we secured over $1.1 million in 2024. This vital support helped us continue serving communities, delivering important programs like emergency services and opioid response training, while also expanding our reach during a time of transformation.
Forward Looking:
St. John Ambulance BC & Yukon is committed to providing quality training and products and services to our customers, instructors, volunteers, and the community at large. The team is actively focusing on increasing fundraising efforts to springboard off our 2024 successes and have invested resources to grow this revenue area in 2025 and beyond. In addition to delivering a profitable year, our financial focus in the coming year will be to maximize our impact with our stakeholders while maintaining the highest standards of financial stewardship.
Behind the Scenes:
The Finance and Audit Committee, in close collaboration with the CEO and team, guided our progress in 2024. We aimed to ensure safe custody and efficient use of resources that ultimately support our frontline volunteers. Through operational efficiency efforts, we kept expenses well-managed as we increased our training, product and community services programs.
Looking ahead, we remain committed to strategic growth and responsible financial management. Investing in a strong foundation allows St. John Ambulance BC & Yukon to continue delivering vital life-saving and life-enhancing services in our communities, for the long term.
The Future: What’s Next?
Looking forward to 2025, we are excited about the opportunities that lie ahead. Our foundation is strong, and our strategy is clear. We will continue to innovate, adapt, and grow to meet the evolving needs of our communities. We invite you to join us on this journey, whether through volunteering, supporting our programs, or partnering with us to make a lasting impact.
Your Efforts for Good, Multiplied
Imagine the impact if everyone contributed just a little to the greater good. You’ve seen in this report how one good turn, multiplied, adds up to significantly healthier, safer, more resilient communities across British Columbia and the Yukon.
You can add to the impact in many ways. You can choose to make a donation that will fund our community programs or take a first aid course — which also helps fund programs while giving you life-saving skills and adding to the number of good neighbours trained in emergency response. Your contribution will start a ripple of positive change, helping us build communities where safety, care, and support are the guiding principles. Small starts, multiplied by many, grow into big changes.
Volunteer with us
Partner with us
Make a donation
Support our community programs
Acknowledgements & Gratitude
Our Instructors
The year 2024 marked a major shift in the first aid and safety training landscape, as WorkSafeBC adopted the new CSA standards, setting a higher bar for curriculum, delivery, and certification. For many organizations, this change was a challenge to catch up to. But at St. John Ambulance BC & Yukon, we chose to lead the way.
We didn’t wait to react — we acted early. We updated our curriculum, restructured our training approach, and ensured that businesses of all sizes had access to the most up-to-date, standards-aligned first aid education.
At the heart of that effort were our instructors.
To our instructors:
Thank you for being the core of what we do.
The Backbone of Our Training Excellence
Our instructors are more than educators — they are ambassadors of safety, confidence, and care. In 2024, they showed remarkable resilience and commitment by:
- Learning and mastering the new CSA-aligned curriculum
- Adapting their teaching styles to new materials and methodologies
- Putting in countless extra hours to ensure no training session missed a beat
- Continuing to deliver the exceptional, highly rated training our learners rely on
Because of their hard work, over 60,000 people received essential first aid training in 2024 — training that helps prevent injury, save lives, and create safer workplaces and communities across British Columbia and the Yukon.
Excellence Starts With Expertise
We continue to be one of the highest-rated first aid training providers in BC and the Yukon, and that’s no accident. It’s a direct result of the knowledge, expertise, and passion of our instructors who show up day after day not just to teach, but to inspire confidence in every learner who walks through our doors.
As we reflect on a year of transformation, we recognize that our success in 2024 weren’t just about curriculum updates or regulatory shifts. It was about people — and especially the people who stand at the front of every classroom, empowering others to act when it matters most.
A Legacy of Service: Connecting to the Order of St. John
At St. John Ambulance BC & Yukon, our commitment to community service is deeply rooted in a tradition that spans over 900 years. As part of the global St. John family, we are proud to carry forward the legacy of the Order of St. John, which was founded in the 11th century to provide care for pilgrims in need. This enduring mission of humanitarian aid and service continues to inspire everything we do today.
The Order of St. John has been a cornerstone of our identity, emphasizing compassion, healthcare, and support for those in need. As a key part of the Order, St. John Ambulance focuses on first aid training, emergency medical services, and the development of community volunteers. Our volunteers and instructors are the modern-day heroes, continuing the work of the Order’s founding members by providing life-saving skills to communities across British Columbia and the Yukon.
This shared history and the recognition of our volunteers serve as a powerful reminder of the importance of our mission. As we look forward to the future, we are proud to continue the legacy of the Order, impacting communities and ensuring safety and support for generations to come.
Honours and Awards
In 2024, we had the honour of recognizing the dedication and exceptional service of our volunteers through the prestigious awards granted by the Order of St. John at our biennial Investiture Ceremony. This event underscores our shared mission to foster safer, healthier communities and reinforced the Order’s enduring legacy of compassion and service.
These awards serve as a testament to the dedication and selflessness exhibited by our members and partners. Each recipient has played a pivotal role in advancing our mission, and their contributions continue to inspire and uplift the communities we serve.
The King Charles III Coronation Medal: A Rare Honour
The King Charles III Coronation Medal is a prestigious award presented to individuals in recognition of their exceptional service to the community, particularly during times of change or national significance. This medal is only issued upon the coronation of a new monarch, making it a rare and meaningful honour.
In 2024, as we marked the coronation of King Charles III, we were proud to present this distinguished medal to 17 of our dedicated volunteers, nominated through St. John Ambulance Canada. We also recognize our volunteers who received this award through other sources. The recipients were chosen for their long-standing commitment to service, their tireless contributions to public safety, and their unwavering support of our mission to create safer communities.
Receiving the King Charles III Coronation Medal is a testament to the profound impact these individuals have made—highlighting their devotion to others and the values of service that we hold dear at St. John Ambulance BC & Yukon.
Lifesaving Awards: Honouring Everyday Heroes
Few acts in life are as powerful—or as unforgettable—as saving another person. The Lifesaving Award is one of the highest honours we give. It recognizes individuals who show exceptional courage, quick thinking, and most of all, the skills to act when it matters most. These are people who didn’t just witness an emergency, they stepped in and made a difference.
Because emergencies don’t wait for paramedics. Sometimes, the first responder is you. That’s why first aid training is at the heart of everything we do. It’s more than a skill—it’s empowerment. It gives people the confidence to act, and the tools to save a life, whether they’re in a classroom, at a race, on the road, or in the sky.
Lifesaving Stories: Training Turns Bystanders into Lifesavers
Each Lifesaving Award story in this report is a powerful reminder of our mission in action. From a student giving back blows in a school lunchroom to volunteer responders restarting a heart mid-race, these moments prove one thing: When more people are trained in first aid, more lives are saved. Every trained student, teacher, co-worker, parent, or neighbour becomes a vital link in the chain of survival. They become the reason someone goes home to their family.
This is the future we’re building—a world where no one stands by in an emergency, because everyone knows what to do. Together, we’re creating safer, more prepared communities—one life-saver at a time.
Lifesaving Stories
It was a beautiful day in Victoria, and the city was buzzing with energy as runners took part in an exciting 8K race. But in the middle of all the cheers and footsteps, something suddenly went wrong. One of the runners collapsed on the course — their heart stopped. It was a terrifying moment. But help was already there. St. John Ambulance volunteer Medical First Responders, who were on site for the event, were ready. Thanks to careful planning and
High above the clouds, on a flight from Dallas to Guatemala City, something went terribly wrong. A passenger was in serious trouble — unconscious, not breathing, and in need of help. The flight crew called out for anyone with medical training. That’s when Kevin George, a high school student, and Principal Jason Parker stepped forward. Along with other passengers, they performed CPR on the man for nearly an hour while the plane quickly changed course to make an emergency landing
Sometimes, it’s the quiet moments that turn into emergencies — and sometimes, it’s the people right beside you who make all the difference. It was a normal day at school when something suddenly went wrong. A student began choking on a strawberry, struggling to breathe. In that moment, there was no time to wait for help — someone had to act. That’s when Imran Cavas, another student, and their teacher, Ms. Wittmann, jumped into action. They had both learned first
On the early morning of September 5, 2024, something happened on Highway 3A and 6 near Nelson, BC that changed one young man’s life forever — and reminded us all why first aid training matters. At 6:00 AM, a 2010 Mazda 3 suddenly veered off the road, flipped over after hitting a large rock, and caught fire. The crash was violent and frightening — but what happened next was truly extraordinary. Wein Rauch didn’t see the accident happen, but he
